TLH EXPRESS
Privacy Policy
Transparency about your information.
1. Introduction
This page explains how information is used when you contact TLH Express or use our website and services. Direct privacy questions to the official contact below.
2. Data Collected
Information you provide may include name, contacts, cargo data, tracking numbers, marking, service requests, business profiles and Partnership applications, complaints and attachments. The system also processes necessary session and access records.
3. Purposes
Data is used to respond, manage shipments and accounts, process documents and cooperation applications, handle complaints, maintain security and meet applicable obligations.
4. Tracking & Marking
Public tracking requires the tracking number and marking pair. Share it carefully. Account and financial details require login.
5. Partner Disclosure
Necessary information may be provided to transport, warehouse, customs, payment or system partners to carry out agreed services.
6. Cross-Border Processing
Import services may require processing in origin and destination countries according to shipment needs and applicable requirements.
7. Storage & Security
Account access is restricted by authentication and permissions. Complaint evidence is private. Retention follows service, evidence and applicable obligations; request details for your data.
8. Cookies
Session cookies support login and form security. Language preference is stored in the browser. This website does not require third-party advertising trackers.
9. Your Rights
Contact us for access, correction or eligible deletion under applicable obligations and law. Identity verification is required before personal data is released.
10. Third-Party Platforms
WhatsApp and social platforms have their own privacy policies. External links are opened by your choice and operate outside this website’s control.
11. Policy Changes
Policy information may be updated when services or practices change. Relevant changes will be explained through official channels.
12. Privacy Contact
Send requests to marketing@tlh-express.id with subject Privacy. Office: Ruko Sevent Esplanade, Citra 7, Kalideres, West Jakarta, DKI Jakarta, Indonesia 11840.
