LET’S CONNECT

Have a question? We are here to help.

Discuss importing, shipping, purchasing or supplier payments through official TLH Express channels.

Start a conversation.

Tell our team what you need to choose a service and prepare the right information.

0819-1945-1978Chat on WhatsApp

Send us the details.

For a detailed enquiry, include goods, origin country and any related invoice or tracking number.

marketing@tlh-express.idSend Email

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Office & Official Channels

TLH Express Office

Ruko Sevent Esplanade, Citra 7
Kalideres, Jakarta Barat
DKI Jakarta, Indonesia 11840

Confirm your needs and visit arrangements with our team.

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Frequently Asked Questions

I am importing for the first time. Where do I start?

Tell us about your goods, origin country and shipping needs. Our team explains service options, information to prepare and costs based on your cargo.Consult via WhatsApp

Is consultation free?

Yes, initial consultation is free. Discuss your needs first; service costs, scope and terms are explained before you approve.Free Consultation via WhatsApp

What should I prepare for an estimate?

Prepare origin country/city, goods type, estimated weight or volume and destination. Photos, product links or specifications help us assess your needs. Final measurements and rates follow the quotation.Discuss Your Shipping Needs

How can I check my shipment status?

Enter your tracking number and matching registered customer marking on the tracking page, or use your Customer Portal account. Apply marking to packaging according to TLH receiving instructions.

Track Shipment Customer Login View a marking example →

I have a question about an invoice or payment.

Contact the team with your invoice or tracking number to identify the transaction. Invoice details and payment balances are also available through your customer account.Contact the Team about Billing

Can I visit your office?

Yes, please confirm your needs and visit arrangements with the team first. Our office is at Ruko Sevent Esplanade, Citra 7, Kalideres, West Jakarta.Arrange a Visit

I do not know how to pay an overseas supplier. Can you help?

TLH offers Supplier Transfer Assistance for eligible transactions. Confirm payment method, amount, currency, exchange rate, fees and processing time with the team before approving.Explore Supplier Transfer Assistance

I cannot purchase goods from abroad myself. Can you help?

TLH Purchasing Assistance helps coordinate purchases from China. Prepare product links, seller information, photos or specifications. Confirm purchases from other countries with the team; scope and costs are agreed before processing.Explore Purchasing Assistance

How do I become a TLH Express broker?

Visit the Partnership Program, review the procedure and submit an application. Wait for an email offer within a maximum of 30 days of submission. Cooperation facilities are subject to evaluation and terms.View Partnership Program