LCL · AIR

Standard Guarantee & Additional Protection

Understand standard protection and additional options with clear terms.

Standard Guarantee

Sea Freight LCL

Rp20.000.000 / CBM

Based on real physical volume.

Air Freight

Rp1.000.000 / KG

Based on real physical weight, rather than volumetric weight.

Included in eligible LCL/Air All-In charges. These maximum limits are not automatic payouts or unrestricted full-value coverage. Only qualifying loss within TLH responsibility and effective terms is covered.

Terms & Conditions →

Additional Protection

Discuss additional protection costs, scope, exclusions and terms before shipping.

Ask About Additional Protection

If Loss Occurs

01
Contact a TLH representative
02
Shipment & evidence checks
03
Resolution under accepted terms

Service complaints are not a claim application. The team explains required evidence and procedures.

Frequently Asked Questions

Is the guarantee included in All-In?

Limited Standard Guarantee is included for eligible LCL/Air services.

Is every loss covered?

Only losses within TLH responsibility that qualify under effective accepted terms.

Can I request additional protection?

Yes. Contact WhatsApp to discuss Additional Protection, cost and terms.

Standard Guarantee & Additional Protection